The False Promise of AI Deregulation
The House's proposed decade-long ban on state AI regulation creates a dangerous oversight vacuum just when we need thoughtful rules to ensure AI systems serve human needs rather than exploit our vulnerabilities.
Leadership
Strategies for leading technology teams and organizations with empathy and purpose. Practical approaches to digital transformation that put people first.
Conway's Law in the Age of AI: How Communication Shapes Organizations
As AI agents reshape organizational communication patterns, Conway's Law works both ways—our systems mirror our structures, but those systems then reinforce and calcify those same structures, creating a feedback loop that AI will dramatically amplify.
Why Stakeholders Push Boundaries (and How to Respond)
From a small-town TV station owner's creative requests to modern enterprise clients, I've learned that ambitious feature asks are often just thinking out loud – the real skill is understanding the underlying need.
The Hidden Cost of An Over-Connected Workplace
The tools meant to connect us at work are driving us apart, but research points to a promising path forward through intentional digital workplace design and individual practices.
How Teams Build Better Cultures
Drawing from recent research on psychological safety and team dynamics, this piece explores how high-performing workplace cultures are deliberately built through specific behaviors at every organizational level rather than emerging by chance.
Education Evolution: Lessons for Tech Leaders from the EdTech Frontier
Technology is transforming education, and the lessons from the EdTech frontier offer valuable insights for tech leaders across industries on leveraging AI, building flexible solutions, focusing on user outcomes, and establishing resilient, adaptable systems.
Why You Shouldn't Outsource Brainstorming to AI
New research shows that despite AI's ability to generate more ideas, human groups with domain expertise still produce more innovative and diverse solutions in brainstorming sessions.
Who Really Benefits from Workplace Technology?
Recent studies show workplace technologies are proving most beneficial to lower-performing workers, raising the floor of productivity while not necessarily lifting the ceiling - a pattern that could reshape how we think about digital transformation.
Leading the Shift to Customer-Driven Development
Learn how integrating rapid discovery cycles into your workflow can lead to superior digital products that delight customers and outpace the competition.
How Tech Leaders Use Language: An In-Depth Study
The language used by tech firms in their earnings calls goes beyond financial reporting. They employ carefully crafted metaphors and framing devices that shape public perception of technology and its role in society.
The Power of Ordinary
In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.