The Artificial Ingredients in Our Social Diet
Just as we learned to question what was lost when we processed our food supply, we must now examine what nutrients vanish when AI processes our human connections.
Why Stakeholders Push Boundaries (and How to Respond)
From a small-town TV station owner's creative requests to modern enterprise clients, I've learned that ambitious feature asks are often just thinking out loud – the real skill is understanding the underlying need.
Technology Won't Save Us From Meetings
AI promises to fix our meeting culture, but the solution lies in something more fundamental: human behavior
From Dark Patterns to Clear Value
As the FTC's click-to-cancel rule takes effect January 14, companies face a critical choice: view it as merely a compliance exercise, or seize it as an opportunity to build genuine, sustainable retention through user value.
