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09
Oct
The AI Strategy Mistake Most Companies Are Making

The AI Strategy Mistake Most Companies Are Making

Companies optimizing AI purely for cost reduction are building commodity capabilities that their competitors will match within months.
10 min read
07
Jul
The Work We're Losing

The Work We're Losing

The companies effectively using AI aren't automating everything—they're strategically preserving the expertise-building work that creates competitive advantage when technology inevitably fails.
8 min read
26
Jun
The Design Problem We Call User Resistance

The Design Problem We Call User Resistance

Recent research analyzing 63 studies reveals that what we call "user resistance" to technology isn't about fear of change—it's valuable feedback about design failures that make work harder, strip away meaningful judgment, ignore human workflows, and break essential collaboration.
5 min read
17
Feb
Why Stakeholders Push Boundaries (and How to Respond)

Why Stakeholders Push Boundaries (and How to Respond)

From a small-town TV station owner's creative requests to modern enterprise clients, I've learned that ambitious feature asks are often just thinking out loud – the real skill is understanding the underlying need.
3 min read
21
Jan
The Measured Path to AI Innovation

The Measured Path to AI Innovation

As AI adoption in product development accelerates, organizations are working to balance the opportunities for faster innovation with the need to build sustainable processes.
4 min read
03
Jan
The Hidden Cost of An Over-Connected Workplace

The Hidden Cost of An Over-Connected Workplace

The tools meant to connect us at work are driving us apart, but research points to a promising path forward through intentional digital workplace design and individual practices.
6 min read
17
Nov
Why You Shouldn't Outsource Brainstorming to AI

Why You Shouldn't Outsource Brainstorming to AI

4 min read
31
Oct
Who Really Benefits from Workplace Technology?

Who Really Benefits from Workplace Technology?

3 min read
07
Oct
The Invisible Integration of AI in Our Work

The Invisible Integration of AI in Our Work

3 min read
06
May
Adaptable Automation & Employee Experience

Adaptable Automation & Employee Experience

As automation continues to advance and permeate the workplace, organizations are grappling with how to integrate these technologies in a
4 min read