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experience

26
Jun
The Design Problem We Call User Resistance

The Design Problem We Call User Resistance

Recent research analyzing 63 studies reveals that what we call "user resistance" to technology isn't about fear of change—it's valuable feedback about design failures that make work harder, strip away meaningful judgment, ignore human workflows, and break essential collaboration.
5 min read
09
Jan
From Dark Patterns to Clear Value

From Dark Patterns to Clear Value

As the FTC's click-to-cancel rule takes effect January 14, companies face a critical choice: view it as merely a compliance exercise, or seize it as an opportunity to build genuine, sustainable retention through user value.
4 min read
03
Jan
The Hidden Cost of An Over-Connected Workplace

The Hidden Cost of An Over-Connected Workplace

The tools meant to connect us at work are driving us apart, but research points to a promising path forward through intentional digital workplace design and individual practices.
6 min read
12
Dec
How Teams Build Better Cultures

How Teams Build Better Cultures

3 min read
17
Nov
Why You Shouldn't Outsource Brainstorming to AI

Why You Shouldn't Outsource Brainstorming to AI

4 min read
16
Oct
Leading the Shift to Customer-Driven Development

Leading the Shift to Customer-Driven Development

4 min read
19
Aug
Using AI to Improve Doctor-Patient Communication: Insights from a New Study

Using AI to Improve Doctor-Patient Communication: Insights from a New Study

5 min read
30
Jul
The Vinyl Revival

The Vinyl Revival

In an era of digital streaming, the popularity of vinyl records reveals our craving for tangible, intentional experiences and offers valuable insights for digital product designers.
3 min read
02
Jul
The Power of Ordinary

The Power of Ordinary

In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.
5 min read