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communication

26
Jun
The Design Problem We Call User Resistance

The Design Problem We Call User Resistance

Recent research analyzing 63 studies reveals that what we call "user resistance" to technology isn't about fear of change—it's valuable feedback about design failures that make work harder, strip away meaningful judgment, ignore human workflows, and break essential collaboration.
5 min read
12
May
The Stakeholder Alignment Problem in Healthcare AI

The Stakeholder Alignment Problem in Healthcare AI

As healthcare AI systems become increasingly autonomous, the real risk isn't technical failure but successful optimization for misaligned objectives.
4 min read
01
Apr
Conway's Law in the Age of AI: How Communication Shapes Organizations

Conway's Law in the Age of AI: How Communication Shapes Organizations

As AI agents reshape organizational communication patterns, Conway's Law works both ways—our systems mirror our structures, but those systems then reinforce and calcify those same structures, creating a feedback loop that AI will dramatically amplify.
5 min read
17
Feb
Why Stakeholders Push Boundaries (and How to Respond)

Why Stakeholders Push Boundaries (and How to Respond)

From a small-town TV station owner's creative requests to modern enterprise clients, I've learned that ambitious feature asks are often just thinking out loud – the real skill is understanding the underlying need.
3 min read
11
Feb
Technology Won't Save Us From Meetings

Technology Won't Save Us From Meetings

AI promises to fix our meeting culture, but the solution lies in something more fundamental: human behavior
4 min read
27
Jan
Why the Fastest Product Teams Aren't Always Winning

Why the Fastest Product Teams Aren't Always Winning

New digital tools and methodologies are transforming product development timelines, enabling companies to balance rapid delivery with effective learning - but success requires rethinking traditional approaches to speed, team structures, and outcomes.
3 min read
03
Jan
The Hidden Cost of An Over-Connected Workplace

The Hidden Cost of An Over-Connected Workplace

The tools meant to connect us at work are driving us apart, but research points to a promising path forward through intentional digital workplace design and individual practices.
6 min read
12
Dec
How Teams Build Better Cultures

How Teams Build Better Cultures

3 min read
05
Dec
Education Evolution: Lessons for Tech Leaders from the EdTech Frontier

Education Evolution: Lessons for Tech Leaders from the EdTech Frontier

5 min read
17
Nov
Why You Shouldn't Outsource Brainstorming to AI

Why You Shouldn't Outsource Brainstorming to AI

4 min read