On Conspiracies & Connection
In an age of alternative facts and digital echo chambers, our path to truth and understanding lies not in withdrawal, but in compassionate engagement with those who see the world differently.
Using AI to Improve Doctor-Patient Communication: Insights from a New Study
Recent research reveals how human-centered AI implementation in healthcare can significantly improve patient outcomes and doctor-patient communication, paving the way for a more efficient and effective medical future.
The Vinyl Revival
In an era of digital streaming, the popularity of vinyl records reveals our craving for tangible, intentional experiences and offers valuable insights for digital product designers.
How Tech Leaders Use Language: An In-Depth Study
The language used by tech firms in their earnings calls goes beyond financial reporting. They employ carefully crafted metaphors and framing devices that shape public perception of technology and its role in society.
Finding Agency in Technological Change
The Power of Ordinary
In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.