The Childhood Lesson That Can Improve Customer Experiences
I’m thankful for the lessons in attentiveness and initiative that my parents
patiently taught me. They’re applicable in
How to Stay Calm
It is important to have reflections at the ready for daily rumination.
Internalize them. Make them personal. Find solace in
A Trip to the Bookstore
A trip to the local bookstore on a warm fall Sunday morning revealed a good way
to improve the retail
How We Survive
Today, this week, this era. There are, at least, three necessary and
interconnected abilities we need individually and collectively to
Why Saying It Again Matters
People tend to think of repetition as a tool for persuasion. Yet, repetition can
do much more, including strengthen relationships
There’s No Substitution for Empathy
You can’t truly solve customer’s problems on your own. No matter the industry,
the time spent building empathy
Culture is Created
Every company has a culture. Yet, many of us forget that we have the power
collectively to create the culture
The Difference Between Motion and Action
Motion and action are mutually reinforcing. And while action may be more visible
to others, motion is just as consequential.
When Invisible Pain Becomes Obvious
Sometimes pain sneaks up on you. There’s no dramatic moment when something snaps
or pops. You move through your
How to Make Communication Fail Less Often
In 1978, Osmo A. Wiio, a professor from Finland, wrote 7 laws about the nature
of communication. Though slightly tongue-in-cheek,
