16
Oct
Leading the Shift to Customer-Driven Development
4 min read
Andy Busam
Andy is a communication and technology strategist. He current works as a Principal Strategist at Method.
07
Oct
The Invisible Integration of AI in Our Work
3 min read
27
Sep
The Problem with Humanizing Generative AI Products
3 min read
11
Sep
On Conspiracies & Connection
5 min read
19
Aug
Using AI to Improve Doctor-Patient Communication: Insights from a New Study
5 min read
30
Jul
The Vinyl Revival
In an era of digital streaming, the popularity of vinyl records reveals our craving for tangible, intentional experiences and offers valuable insights for digital product designers.
3 min read
18
Jul
How Tech Leaders Use Language: An In-Depth Study
8 min read
12
Jul
Finding Agency in Technological Change
On the Complex Relationship Between Technology and Society
The question of technology's role in society has never been
6 min read
02
Jul
The Power of Ordinary
In the pursuit of extraordinary customer experiences, businesses often overlook the power of the ordinary – yet it's the seamless, reliable, and frictionless interactions that truly drive customer loyalty and business outcomes.
5 min read
26
Jun
The Science of Persuasive Design: Lessons from My Running Journey
When my running app couldn't keep pace with my real-life challenges, I discovered the science behind why persuasive technology needs to meet us where we are—not where it thinks we should be.
4 min read